South African Airways Addis Ababa Office

The South African Airways Addis Ababa Office operates as a reliable body for passengers seeking a comfortable travel experience. The office caters to a wide range of passenger needs by providing detailed information on the airline’s travel services and guidelines. Furthermore, the airline’s office gives assistance regarding passenger queries. Additionally, special requests during or after flights can be made at the Addis Ababa office of South African Airways. Its dedicated staff helps passengers fulfil their special requirements.

Based in Addis Ababa, the South African Airways Office readily assists passengers at every stage of their journey. To fulfil this aspect, the office’s team of experienced professionals offers reliable assistance through different mediums. For face-to-face assistance, the office can be reached using the address provided. Others can make use of the official phone number. Moreover, the email addresses of various departments are helpful to get 24/7 assistance.

Basic Details of South African Airways Addis Ababa Office

Understanding the basic details of the SAA Addis Ababa Office is essential for travellers seeking clear communication and assistance. From contact information to office hours, the following are some basic details to know:

Office Phone Number	+1-800-491-0297 or 00 27 11 978 2888
Customer Service Number	00 27 11 978 2888
Headquarters Address	Kempton Park, South Africa
Hubs	O R Tambo International Airport
Working Hours	Monday to Friday 09:30 AM to 05:30 PM
Official Website	https://www.flysaa.com/
Flight Booking	https://www.flysaa.com/plan-book/book
Manage Booking	https://www.flysaa.com/manage-fly
Flight Schedule	https://www.flysaa.com/plan-book/travel-information/flight-schedules
Online Check-In	https://www.flysaa.com/manage-fly/manage/check-in
Baggage Information	https://www.flysaa.com/manage-fly/baggage/baggage-policies
Facebook Support	https://www.facebook.com/FlySAA
Twitter Support	https://twitter.com/flysaa
Instagram Support	https://www.instagram.com/flysaa/
Youtube Support	https://www.youtube.com/user/FlySAA100

What is the South African Airways Addis Ababa Office Address?

The South African Airways Office is located in Addis Ababa. Prior knowledge of the airline’s office address can help flyers get in-person guidance. At this office, they can inquire about queries like the flight availability to/from Addis Ababa. After resolving such queries, flyers can also make reservations with the help of the professionals at this office.

Given below is the SAA Addis Ababa Office address:

2Q57+GQ4, Addis Ababa, Ethiopia

What is the South African Airways Addis Ababa Office Phone Number?

One of the easiest ways to connect with the South African Airways Office in Addis Ababa is via call. The South African Airways Addis Ababa Office phone number is 00 27 11 978 2888. It is a convenient channel to connect with the office representatives to resolve travel queries and concerns.

What is the Email Address of the SAA Addis Ababa Office?

Passengers can connect with the South African Airways Office based in Addis Ababa via email for 24/7 assistance. They can utilize department-specific email addresses to communicate their related concerns. Prompt responses tailored to various passenger needs and inquiries are ensured by this online mode of communication.

The email addresses for different departments of the South African Airways office are given below:

Departments	Email Address
Refunds	OnlineRefunds@flysaa.com
Group Reservations	Groupsales@flysaa.com
Customer Care	saacustomerservice@flysaa.com
Voyager	voyagerservicerecovery@flysaa.com

Which Aircraft does South African Airways Operate?

Encompassing a variety of aircraft, The South African Airways fleet has 12 planes in service. These planes are carefully selected to meet the diverse needs of both long and short-haul flights. Specifically, this carrier possesses a mix of Airbus and Boeing models. Details in relation to their features can be obtained by connecting with the South African Airways Addis Ababa Office.

The fleet of South African Airways comprises the following:

• Airbus A320-200
• Airbus A340-300
• Airbus A330-300
• Boeing 737-300
• Boeing 737-800

How Much is the Baggage Allowance for South African Airways?

The baggage allowance for South African Airways is determined by factors such as the travel class, route, and fare type. Passengers are suggested to connect with the Addis Ababa Office of South African Airways to review the specific baggage policies applicable to their journey, as these may vary. 

For passengers flying in different cabins, general information on checked baggage allowance is given below:

Class of Travel	Number of Items	Weight
Business	2	32 kg per bag
Economy	1	23 kg

The free allowance for hand baggage is mentioned in the following table:

Travel Class	Number of Pieces	Dimensions	Weight
Economy	1	56 cm x 36 cm x 23 cm	8 kg
Business	2	56 cm x 36 cm x 23 cm	8 kg per piece

Hand luggage also includes 1 personal bag having dimensions of 30 cm x 40 cm x 10 cm for each travel class.

Services Offered by the South African Airways Addis Ababa Baggage Office

The South African Airways Addis Ababa Baggage Office is dedicated to offering luggage-related services. These services ensure that the flyer’s baggage-related concerns are managed promptly and satisfactorily.

Some of the major services offered by the dedicated team of this office include the following: 

• The office tracks and provides regular updates on delayed luggage. 
• It assists fliers in the process of recovering lost items.
• The office in Addis Ababa responsibly returns a flier’s belongings left behind during travel.
• It offers comprehensive guidelines on hazardous and restricted items.
• Compliance with safety regulations and smooth travel are ensured.
• This office provides guidance to fliers dealing with damaged baggage.

Which Travel Queries are Managed by the South African Airways Addis Ababa Office?

Efficiently managing various travel queries is one of the roles served by the SAA Addis Ababa Office. Travellers often reach out to the airline’s office seeking real-time updates on their flight status. This includes information on departure and arrival times. Gate details and any potential delays or changes to the schedule are also provided as required.

The other frequent queries managed by the South African Airways Office in Addis Ababa are mentioned below:

Flight bookings	Unaccompanied minor travel	check-in	Airport information
Refund applications	Travel Insurance	Flight schedules	Special assistance
Car rentals	Voyager flyer program	Seat selections	Cabin upgradation

Which Services are Offered by the South African Airways Addis Ababa Office?

Travellers flying with South African Airways are facilitated with several services throughout their journey. Both regional and international travellers can utilize flight booking services at the South African Airways Ticketing Office in Addis Ababa. Changes in pre-booked tickets can be made with the help of professionals at this office. Travellers can also make cancellations when travel plans are dropped due to any reason.

Some of the other major services include the following:

Documentation for Travel

At the South African Airways Office in Addis Ababa, passengers can get information regarding all important documents needed during air travel. The staff at this office helps passengers with visa queries and passport validations. This service helps in seamless check-ins at the airport.

Airport Facilities 

Assistance related to airport facilities is offered by the South African Airways Addis Ababa Office. This can include information concerning check-in counters and baggage claim areas. Also, travellers can learn about the lounge’s eligibility criteria from this office.

Special Assistance for Disabled Flyers

Ensuring exclusivity in air travel, the Addis Ababa Office of South African Airways offers special assistance for disabled flyers. At the office, the team of professionals is well-trained to provide personalized support. From wheelchair assistance to guidance through security procedures, this office prioritizes the comfort and safety of all flyers.

On-Board Facilities

Passengers travelling with South African Airways can have concerns regarding the on-board facilities. In this regard, the Addis Ababa office assists passengers by providing insights about meal options offered during flights. The professionals of this office also give reliable assistance for in-flight entertainment options and seating arrangements.

Cabin Upgradation

For those seeking an elevated travel experience, the South African Airways Addis Ababa Office offers cabin upgrade options. With the help of officials, flyers can upgrade to premium classes and indulge in enhanced comfort. The seat upgrade service allows flyers to enjoy the best amenities and personalized services.

Animal Travel Procedures

The Addis Ababa Office of South African Airways understands the importance of pets’ well-being during air travel. This office is well-versed in animal travel procedures. It offers guidance on documentation and crate requirements. 

Refund Applications

Fliers’ refund requests are addressed at the SAA Addis Ababa Office. This service helps those seeking refunds due to cancellations or disruptions. Guidelines regarding other eligible reasons are also provided at this office. This helps in navigating the complexities of the refund process.

In Summation 

The South African Airways Addis Ababa Office ensures every flier’s convenience during a journey. It is ensured by providing essential services to cater to their needs. To get the advantage of these services, the airline’s office can be contacted through different mediums. This includes office address, phone number, and email IDs.

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